At Royal Ride Rentals (“we,” “us,” or “our”), we act solely as an intermediary, connecting customers with independent rental partners. This policy outlines our approach regarding booking cancellations and refund requests.
1. Our Role
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Royal Ride Rentals does not own, operate, or control any rental vehicles or properties.
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Each of our rental partners has their own cancellation and refund policies.
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Royal Ride Rentals does not accept or process any customer payments or hold funds at any stage.
2. Cancellations
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How to Cancel: To cancel or modify a booking, you must contact the rental partner directly whose services you have secured. Their contact details are included in your booking confirmation.
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Notification to Royal Ride Rentals: You are welcome to inform us of your cancellation intent; however, actual cancellations must be processed through the partner company. We can assist you in getting in touch with the relevant partner if needed.
3. Refunds
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Eligibility: All refunds, if applicable, are determined according to the specific policy of the rental partner you booked with.
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Processing: Royal Ride Rentals does not process or issue refunds under any circumstances. If a refund is owed, it will be handled exclusively by the rental company as per their terms.
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Assistance: Should you have difficulty contacting the rental partner or require help understanding their policies, Royal Ride Rentals is available to support you in communicating with them.
4. Partner Policies
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Please review the rental partner’s cancellation and refund policy before making a booking, as fees, eligibility, timeframes, and procedures may vary by partner and rental type.
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Some bookings may be non-refundable, partially refundable, or subject to cancellation fees, depending on the rental partner’s policy.
5. Limitation of Responsibility
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Royal Ride Rentals is not responsible or liable for any denial, delay, or amount of refund, nor for the enforcement of our partners’ cancellation or refund policies.
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Disputes relating to cancellations or refunds must be resolved directly between you and the relevant rental partner.
6. Questions and Support
If you require assistance contacting your rental provider or have questions about this policy, please contact us:
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📞 Phone: +1-(844) 573-2022
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📩 Email: info@royalriderentals.com
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🌐 Website: royalriderentals.com
By using our service, you acknowledge and accept that all cancellation and refund matters are governed solely by the rental partner’s policies, not by Royal Ride Rentals.